What should be included with the purchase of COTS units if possible?

The inclusion of maintenance service with the purchase of COTS (Commercial Off-The-Shelf) units is crucial for ensuring the longevity and optimal performance of the equipment. Maintenance service typically involves routine checks, updates, repairs, and technical support, which can prevent potential operational failures and reduce downtime. This is particularly important in environments where continuous operation is vital and disruptions can lead to significant impacts, such as in healthcare, manufacturing, or critical infrastructure.

While operational manuals, training programs, and warranty coverage are also valuable aspects of a COTS purchase, they primarily focus on initial setup, user education, and replacement of defective units, respectively. In contrast, maintenance services provide ongoing support, which is essential for keeping the equipment functioning effectively over time, thus justifying the importance of including it when possible.